Customer Care Charter
The Council of the Isles of Scilly strives to deliver high quality, value for money services. In order to do this we continually review and improve our services. We value and welcome customer comments, compliments, suggestions, constructive criticism and complaints.
The services given to our customer are important. Respect for the customer, accuracy, speed of response, accessibility, best value, confidentiality, courtesy and sympathetic handing of all feedback is central to our service.
We aim to:
- get things right first time
- be responsive to all requests for additional information or services
- present information and advice clearly and honestly
- continually improve our services to the community.
We will:
- be courteous and helpful at all times.
- provide equal and fair treatment to all of our customers.
- offer customers a private setting to talk about confidential matters.
- provide easy access to our public buildings, where practicable.
- act promptly and professionally to help customers; if we cannot help directly we will put customers in touch with someone who can.
We will not:
- always be able to give customers what they want. If we cannot we will, where possible, offer options and alternatives.
- accept any form of abuse or discriminatory behaviour against our staff or our customers.
Council of the Isles of Scilly
Corporate Compliments, Comments and Complaints Protocol
Corporate Compliments, Comments and Complaints Protocol Opens in a new window explains the Council of the Isles of Scilly Corporate Compliments, Comments and Complaints procedures. It sets out the different stages to be followed, the timescales and establishes clear minimum service standards that can be monitored and reported.
If a customer wishes to make a compliment, comment or complaint the Corporate Compliments, Comments and Complaints Form Opens in a new window can be printed off and completed.
