Healthcare complaints and advocacy services

What is advocacy? 

Independent advocacy services are there to help you resolve issues or concerns that you may have about your health and wellbeing, or your health and social care services.

Advocacy supports people to explore their choices and options and access information and services. It can help people to express their views, wishes and concerns so they can be genuinely considered when decisions are being made by others about their lives. Ultimately, advocacy supports people to have their voice heard on issues that are important to them.

Isles of Scilly Advocacy is the primary contact for advocacy services for adults on the Isles of Scilly. They are able to help:

  • People who need support to make a complaint about their NHS care or treatment.
  • People detained under the Mental Health Act 1983 or subject to recall to hospital.
  • People referred by Social Services under the Care Act 2014 to facilitate care and support assessment, planning and review and safeguarding.
  • People who lack mental capacity referred by Social Services or the NHS to support decision making around changes of accommodation, serious medical treatment or deprivation of liberty.

Isles of Scilly Advocacy is led by seAp Advocacy in partnership with Healthwatch Isles of Scilly, Age UK Cornwall & Isles of Scilly and Royal Association for Deaf people.

To get in touch, make a referral or for further information, visit the Isles of Scilly Advocacy website.

 

Healthwatch

Healthwatch Isles of Scilly is one of the 4 partners that together are Isles of Scilly Advocacy.

Healthwatch can provide Independent Health Complaints Advocacy to individuals who are considering a complaint about an NHS service.

They are keen to hear all your observations on health and social care. Their core function is to represent your views and needs to the people who plan and provide health and care services.

Healthwatch will:

  • Identify, from feedback, issues which need addressing and work with services towards improvement.
  • Set up or take part in joint working groups, committees and regular liaison with services to make sure your views are represented.
  • Provide information about service provision, change and development.
  • Provide a ‘signposting’ service to sources of help, information and advice.
  • Provide health complaints support and signpost to other advocacy services.

Healthwatch will not:

  • Act on hearsay.
  • Pass on any information which could identify you.
  • Intervene or take up individual cases on your behalf - but we know someone who can.

The contact details for Healthwatch are:
contact@healthwatchislesofscilly.co.uk
01720 423037