Comments, Compliments and Complaints

We hope that you will not find it necessary to complain about the service we provide. However, we look at any comments we receive including complaints as a positive tool to help us to aspire to our clients' expectations.

If you have a complaint we will:-

Try to put things right as quickly as possible and take action to prevent it happening again.
Tell you about our formal complaints procedure if you are still not happy and support you in making a formal complaint.
Send out an acknowledgement to your complaint within two working days of receiving it informing you which officer is dealing with the matter and how you can contact them.
Provide you with a full written reply within 10 working days or keep you fully informed about our progress every 10 days if it takes us longer to sort out the matter.
If you are still unhappy you can contact the Treasurer, who will review the evidence and report back with the results of their investigation.

If after this stage you are still not satisfied you can refer the matter to the Chief Executive who will investigate your complaint in accordance with the Council's complaints procedure.

Finally if you are dissatisfied with the Council's response you can ask the Local Government Ombudsman to investigate the matter.

For further information pick up a leaflet from the Town Hall or call the Ombudsman Advice Line on 0845 602 1983.