Here are examples of some types of repairs and the time in which we aim to complete the work.
When you report a repair it is placed in one of the following three categories:
- PRIORITY 1 Emergency work
- PRIORITY 2 Urgent work
- PRIORITY 3 Jobbing repair work
PRIORITY 1
EMERGENCY WORK is dealt with within 24 hours.
Typical emergency jobs include:
- total failure of electrical power and/or lights
- serious leaks in the water systems and/or roofs (only when the tenant cannot control the leak adequately and there is a danger of damage to property and/or belongings)
- overflow running 'full bore'
- gale/storm damage to main buildings (where life or property are in danger)
- blocked drains
- no heat - where a vulnerable person is living in the property (or other exceptional circumstances)
- toilet not working (where there is only one at the property)
- emergency security 'make safe' repairs, e.g. fixing locks, boarding up windows.
PRIORITY 2
URGENT WORK is dealt with within an average of 10 working days.
Urgent jobs include:
- electrical repairs (except emergency work, waylights and rewires)
- minor leaks in the water system
- no heat or hot water
- blocked sink waste pipes
- toilet not working
- minor repairs to windows or doors where building security is affected
- glass replacement where security is affected.
PRIORITY 3
JOBBING REPAIR WORK is completed within an average of nine weeks.
These jobs include all the other everyday non-emergency and non-urgent repairs.
Sometimes, things that are reported as a repair end up as a larger job. If this happens, the Council has a programme for larger works like these and depending on the time of year, you may have to wait longer for the job to be done. If this is the case, we will let you know.
For emergencies we operate a 24 hour service every day of the year. During office hours please contact us in one of the ways listed above.
