The procedure is as follows:
1. If the council fails to carry out a repair listed above within the time limit given on the acknowledgement card, you should write to the Housing Officer.
In your letter explain what has happened, giving the details of when the repair was reported and when it was due to be carried out.
2. The Housing Officer will arrange for another instruction to be given for the work to be carried out. You will be sent a second acknowledgement card with a new time limit.
3. If the work is still not carried out within the time limit given on the second acknowledgement card you should write to the Housing Officer again.
Explain the situation and claim the compensation that is due to you. If a compensation payment is agreed, it will then be credited to your rent account.
Compensation will only be paid if you have allowed access to your home at the appointed times.
4. The amount of compensation will be £10 plus £2 a day for every day the repairs remains outstanding, up to a maximum of £50.