Citizens Advice

HOW TO CONTACT CITIZENS ADVICE

Citizens Advice can provide advice on many issues.  They have specialist teams who advise on Benefits, Debt, Employment, Housing, Energy and EU Settlement Scheme. Specialist appointments can be arranged in advance by appointment only. 

FOR GENERAL TELEPHONE ADVICE

  • Text ADVICE to 78866. They’ll call you back within 48 hours (excluding weekends).
  • Call free on 0800 144 88 48 / textphone 0800 144 8884 Mondays to Fridays from 10am to 4pm.

FOR DEBT TELEPHONE ADVICE

  • Text ADVICE DEBT to 78866. They’ll call you back within 48 hours (excluding weekends).
  • Call the Debt Team on 01752-850 488 between 9.30-11.30am on Mondays and Fridays only. If they are busy and you are unable to speak to an adviser, please leave a message and they will call you back within three working days (these calls are charged at your normal rate).

 

TO ARRANGE FOR A FACE TO FACE ONLINE ADVICE SESSION EITHER IN YOUR OWN HOME OR AT THE CARN GWAVAL WELLBEING CENTRE (appointments available on the second Thursday of every month)

  • Text ADVICE DIGITAL to 78866. They’ll call you back within 48 hours (excluding weekends).
  • Call free on 0800 144 88 48 / textphone 0800 144 8884 Mondays to Fridays from 10am to 4pm.
  • The Council of the Isles of Scilly reception team can arrange this for you.  Pop in to talk to a member of staff, call 424400 or email enquiries@scilly.gov.uk

WEB CHAT

General, debt, universal credit and consumer services support is also available via webchat www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
 

LAPTOP AT THE CARN GWAVAL WELLBEING CENTRE

Aimed to provide additional services for those who don't have their own equipment and can be used for the following:

  • Online face to face pre-arranged meeting with an advisor (second Thursday of every month)
  • To call the advice line
  • To use web chat
  • General internet use in connection with Citizens Advice support
  • The Council of the Isles of Scilly reception team will be on hand to offer support.  Pop in to talk to a member of staff, call 424400 or email enquiries@scilly.gov.uk

You can find the latest up-to-date information on a wide range of subjects such as debt, benefits, income, housing, rent and employment at www.citizensadvice.org.uk