[UPDATE 2.15pm 13 November 2026: system recovery is in process and email functionality has returned]
Like many organisations around the world, we’re experiencing disruption to some of our systems as a result of a global Microsoft outage. The outage is affecting emails to and from the Council, as well as some other services. This means that residents may find it more difficult than usual to contact us, and we may take longer to respond to enquiries.
At the time of writing we can confirm that our customer hubs at Carn Gwaval and St Mary's Library are operating normal working hours and our phone lines are also working, though they may be busier than usual.
We understand that this may be frustrating and apologise for any inconvenience caused. We’re monitoring the situation and will provide further updates on this page of our website and on the Council's Facebook page as Microsoft works to restore its services and we receive more information.
Thank you for your patience and understanding.