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Department name |
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Active Scilly |
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Department function |
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This service aims to keep the residents of Scilly active for life, therefore improving their physical and mental health and their quality of life which in turn reduces their reliance on the NHS. The team manages Normandy pool and the fitness centre and sports hall at the Carn Gwaval Wellbeing Centre. |
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How can you contact us? |
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Due to our staff not being office based for much of their working week they can be contacted via the Customer Hub by emailing enquiries@scilly.gov.uk or by phoning 01720 424400. Our Customer Hub staff can take bookings and payments and answer general enquiries but will pass your query on to a member of the Active Scilly team for anything else. You can ring Normandy Pool on 01720 423645 during opening hours only, these can be found by clicking the following link Normandy Swimming Pool Opening Hours |
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Where are we based? |
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The Carn Gwaval Wellbeing Centre and Normandy Pool |
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When are we available? |
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The Active Scilly team spend much of their time delivering classes and sessions and work a range of shifts including evenings and weekends. |
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When can you expect a reply from us? |
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When you contact us by email When you email enquiries@scilly.gov.uk you can expect a response within one working day. We will inform you if we need to pass your enquiry on to a member of the Active Scilly team who will reply to you within three working days. When you telephone us We aim to answer calls to 01720 424400 within 10 rings. If you have to leave a message Monday to Friday we will get back to you the same working day, if you leave a message at the weekend we will get back to you on Monday. We will inform you if we need to pass your enquiry on to a member of the Active Scilly team who will reply to you within three working days. |
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Are we available to meet with you face to face? |
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If you would like to speak to a member of our team in person, please contact us to arrange a suitable time and place. |
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Can you contact us on social media? |
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When you contact us through social media, our responses to posts, comments and direct messages will be answered during office hours. If we do not reply to every comment, we are listening and will act on or pass on your comments as appropriate. |
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How can you give us feedback or make a complaint? |
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We will address your complaints and feedback in line with the Council’s Using and Processing Feedback policy Complaints | Council of the ISLES OF SCILLY but we can also be contacted directly using the details above |
From 1st April 2024, the price of a swim, gym session or class with Active Scilly is £5.70 per session for Adult Active Scilly members, £7.80 per session for Adult Non-Members.
The cost for a Child (anyone under the age of 18) or for Concessions* is £4.00 per session for Active Scilly Members, or £5.50 per session for Non-Members.
*Concessionary rates are available to people in receipt of the following benefits:
Employment & support allowance; Jobseekers allowance; Income support; Council Tax benefit; Housing benefit; Working Tax credit; Pension guarantee credit; Carers allowance; Universal credit; Personal independence payment. You will be asked to provide evidence in order to be charged at the concessionary rate.
Active Scilly membership is only available to Isles of Scilly residents and seasonal workers, and the cost of membership is as follows:
| Active Scilly Annual Membership | ||
| Individual | £18.50 | |
| Family Membership - single parent with 1 or 2 children | £31.00 | |
| Family Membership - up to 4 people | £49.00 | |
| Family Membership - 5+ people | £55.00 | |
| Members Unlimited Usage Package (one month) | Adult | Child/Concessionary |
| Bronze (Gym, Classes or Pool) | £33.00 | £19.00 |
| Silver (Select two options from the above) | £43.00 | £30.00 |
| Gold (All three - gym, classes and pool) | £46.50 | £38.00 |
| Members Unlimited Usage Package by Direct Debit (min 6 months, price per month) | Adult | Child/Concessionary |
| Bronze (Gym, Classes or Pool) | £28.50 | £16.50 |
| Silver (Select two options from the above) | £37.00 | £26.50 |
| Gold (All three - gym, classes and pool) | £40.50 | £32.50 |
| Non Members Unlimited Usage Package (one month) | Adult | Child/Concessionary |
| Bronze (Gym, Classes or Pool) | £38.00 | £24.00 |
| Silver (Select two options from the above) | £48.00 | £35.50 |
| Gold (All three - gym, classes and pool) | £52.50 | £43.00 |
| Local Student Unlimited Weekly Pass for Gym (max 2 weeks) | £15.50 per week | |
Monthly Unlimited Usage Packages:
If you would like a monthly unlimited usage package please talk to us and we can assist you in your choice.
| PHONE | 01720 424400/424405 | |
| enquiries@scilly.gov.uk | ||
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