Information about how we handle and respond to complaints made to the Housing department is set out in our Feedback Policy. The Feedback Policy is attached to our Complaints webpage, which also contains information about how to make a complaint to the Council and how to access external advice if needed.
Housing Service Annual Complaints Performance and Service Improvement Report
As a provider of social housing, the Council's housing department is required by law to publish an annual complaints performance and service report. You can view the annual reports which went to Full Council most recently at the links below:
Housing Service Annual Complaints Performance and Service Improvement Report 2025-2026
Housing Service Annual Complaints Performance and Service Improvement Report 2024-2025