What we can help you with?
We have responsibility for ensuring minimum standards are achieved in private rented housing.
Through our work we aim to ensure that all housing within the private sector is:
- in a good state of repair
- safe for the occupants to live in
We deal with concerns such as:
- damp and mould
- the provision of adequate heating
- fire safety
- provision of adequate kitchen and bathroom facilities
- reducing the risk from slips, trips, and falls
If necessary, we can take enforcement action against private landlords. This is to ensure that work is undertaken to bring the property up to the required standard.
Follow our step by step guide to help resolve the problems with your accommodation. Use the links at the bottom of hte page to move through the steps. You can call or email us as well if you need to.
|Step 1 - Can you solve the problem yourself?|
|Step 2 - Contact your landlord|
|Step 3 - Ask us to investigate|
|Step 4 - What happens next?|
Step 1 - Can you solve the problem yourself?
Help to Solve Common Problems
For advice on what you can do to resolve common problems such as damp and mould please use these links
Information for landlords
We recognise that sometimes poor conditions can be caused by a combination of:
For this reason we would like you to have access to the same resources as your tenants. Have your tenant's already approached you with a concern? If so, please feel free to pass along the information above.
Step 2 - Contact your landlord
In the first instance you must contact your landlord or managing agent in writing. Advise them of the concerns you have and give them the opportunity to correct them. You should give them a reasonable amount of time to respond to your concerns, we would recommend 14 days.
We have created a letter template which you may wish to use
We will need to see a copy of your letter and proof of postage. If you send your correspondence by email, please forward a copy to the email from your sent items box.
If you have any photographs of the problems within your property we would appreciate you sending some to us. this gives us a better picture of the extent of the problems you are eperiencing and we may be able to identify what is causing the issues and what action may need to be taken.
Step 3 - Ask us to investigate
Hopefully your landlord or agent will have contacted you to make arrangements to resolve the problems you are experiencing. If this is the case please let us know so we can either close the case to monitor the situation for a period of time to ensure the works are completed.
If, after following the self-help guidelines and writing to your landlord or managing agent, they are not intending to investiate or address your concerns, then please let us know.
You will need to provide us with a copy of the letter/email you sent to your landlord/managing agent as outlined in Step 2 and any response that your landlord or letting agent has given you.
Your case will then be allocated to one of our officers who will make contact with you to discuss your case. It is at this point that a visit may be arrangd.
Please note: We are obliged to notify your landlord of our intention to visit. If you have any concerns about this please discuss it with the officer when they contact you.
Step 4 - What happens next?
The officer will undertake an assessment of what they saw on the day of the inspection. If they don't see it, they can't assess it.
Assessments can take a while to do so they will not be able to give you any answers on the day.
If your landlord was not present at the visit the officer may contact them to discuss their findings.
If the assessment shows that there is a category 1 or a band D category 2 hazard the appropriate action will be taken.
You will be sent copies of any notices served. This will include details of what work needs to be undertaken.
Where works are required please ensure that you allow your landlord and contractors access to the property to provide quotes and complete the work. If you are not available when they are proposing to visit, you must provide them with suitable alternatives.
If they need to come inside the property they should give you at least 24 hours notice. For quotes/works to the outside of the property this may not be necessary, unless access to the area can only be gained by going through your property. We will not act as a go-between for arranging access.
If the work is on a notice with a deadline date, the officer will make contact with you to arrange access to sign off the works after this date has passed. Even if the works have not been done, please allow the officer access so they can see this for themselves.