Customer Services Assistant

Could You Be Our Next Customer Services Assistant?

Are you passionate about delivering excellent customer service and helping people access the services they need?

We are looking for someone who is enthusiastic, organised and customer-focused to join our front-line team at the Carn Gwaval Wellbeing Centre and St Mary's Library. This is an exciting opportunity to play a key role in supporting residents, businesses and visitors, ensuring every interaction is professional, welcoming and effective.

As a valued member of our team, you will be the first point of contact for many customers, providing information, advice and signposting while supporting the day-to-day operation of our reception and customer service facilities.

What You'll Be Doing

• Provide a welcoming, professional and efficient customer service, acting as a first point of contact for Council customers
• Deliver information, advice and signposting services, ensuring customers can access the appropriate Council services.
• Support the day-to-day operation of reception and administrative services at the Carn Gwaval Wellbeing Centre and St Mary's Library
• Maintain accurate information and work collaboratively with colleagues and partners

Working Pattern

This is a position of 35 hours per week. Flexibility is required to meet service needs, including:

• One evening shift per week.
• Participation in a shared Saturday morning rota.
• Providing cover during periods of staff absence.

Why Join Us?

This is a rewarding opportunity to support your local community, work with a friendly and dedicated team, and help deliver services that make a real difference to the lives of residents and visitors across the Isles of Scilly.

Benefits include

• Generous holiday entitlement starting at 25 days (pro rata) per annum, plus bank holidays
• Eyecare vouchers
• Cycle to work scheme
• Local Government Pension Scheme
• Active Scilly gym discount 
• Employee benefits package with 100s of retail discounts
• Training and development opportunities

For more information or an informal chat, please contact Mark Hayden on Mark.Hayden@scilly.gov.uk

Important information about accommodation

Accommodation on the Isles of Scilly is in limited supply and applicants should consider this before applying. The Council does not routinely provide housing; however, in exceptional circumstances and for certain critical roles, limited accommodation support may be available, subject to availability and separate approval.