Adult Social Care

Adult social care provides advice and services to people over the age of 18 who may need help because of their age, a disability or learning difficulty.
 

This may include:

  • frailty due to age
  • visual and/or hearing impairments
  • physical and/or learning disabilities
  • mental health issues

Our responsibilities include:

  • helping you to find the services and support in your community which will enable you to remain living safely and independently at home
  • assisting and supporting vulnerable people, for example adults at risk of abuse
  • carrying out an assessment using eligibility criteria which may lead to you being offered Reablement support or a Personal Budget.
  • financially assessing individuals for a contribution to their Personal Budget
  • in some instances we may also help you to arrange for care services that will assist you to remain independent
  • carrying out Carers' Assessments and make sure that family carers can access services and support
  • providing you with information and advice on how to pay for your care.

If you contact social services we will respond to you in a range of ways:

  • help you identify your care needs and the changes you want to make in your life
  • assist you to identify the best ways in which you can make these changes
  • work with you to help you plan your support
  • let you know if you are eligible for help from the county council
  • advise you of any charges for services
  • give you advice about other agencies or services that may be able to meet your care needs
  • talk to you about the information you give us, as we may need to share this with other individuals and organisations
  • talk to you about the options available.

The team are based at St Mary's hospital and work closely with health colleagues.

Contact the One Stop Shop 9am-5pm: 01720 424000

Out of hours service: 01720  422699