Housing Privacy Statement

General Data Protection Regulation

The Council of the Isles of Scilly are a controller of personal data for the purposes of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. 

Under the 1996 Housing Act we will need your data to complete our public tasks and obligations.

We will collect and process information about you and members of your household.

We do this to:

  • Register yourself as an occupant of the property
  • Assess your situation against our homelessness criteria
  • Deliver support for special needs to you or any member of your household
  • Share information with other agencies where we have your agreement
  • Conduct surveys in order to monitor and improve our services, for example repairs and maintenance, complaints, lettings, anti-social behaviour issues and training
  • Monitor Equality and Diversity
  • Comply with our safeguarding duties

Unless we advise you otherwise, we’ll only collect and process personal information to carry out these functions.

Personal information is stored on our computer systems and/or a tenancy file. It is held securely and we have security measures in place to protect it.

Who might we share your information with?

Normally, only Housing staff will be able to see and process your personal information. However, there will be times when we will need to share personal information with third parties for the purposes as outlined or where we are legally required to do so.

When sharing personal information, we will comply with all aspects of the GDPR. 
We also share information:

  • To allow us to verify the information provided
  • To allow us to tailor our services to you
  • For detecting possible fraud (e.g. as part of the National Fraud Initiative), and
  • To assist the Police in solving crime and investigating anti-social behaviour
  • To comply with our safeguarding duties

As part of the government's reform of welfare benefits, they've introduced new regulations on information sharing.  This means we can now share limited information about our residents and their properties with other local authorities.  For example name, address, age and number of bedrooms per property.  

We will also disclose your personal details, if required to do so, by law or any Government body.

How long will we keep this data for?

Your data will be kept in accordance legal requirements and best practice.

Your Rights to Access this information:

You have the right to request access to the data that has been collected about you.

If you wish to access the data we hold on you, have any data we hold on you rectified, erased or you want to stop the processing or object to the processing of your data you should contact: Housing, Town Hall, St. Mary’s, Isles of Scilly, TR21 0NL

Or if you want to complain about the way your data has been managed you can complain to the Data Protection Officer at dpo@cornwall.gov.uk